Privacy Policy

Last updated: March 2026

Who We Are

Snap Reply (ABN 26 533 957 536) provides AI-powered tools for local businesses, including review management, chatbot, and lead follow-up services.

Information We Collect

When you submit the free audit form, we collect:

Your name and email address
Your business name and website URL

When you become a client, we may also handle your customers' contact details (names, phone numbers, email addresses) as part of delivering our services.

How We Use Your Information

To deliver the audit report and our services
To communicate with you about your account
To send automated SMS and emails on your behalf (with your authorisation)

Third-Party Services

We use the following third-party services to deliver our tools:

Anthropic (Claude AI) - for generating review responses and chatbot replies. Data is processed in the United States.
Twilio - for sending SMS messages. Data is processed in the United States.
Resend - for sending emails.
Make.com - for workflow automation.
Vercel - for website and chatbot hosting.

By using our services, you acknowledge that some data may be processed overseas in accordance with the Australian Privacy Principles (APP 8).

Data Retention

We retain your data only as long as needed to deliver our services. When you cancel your service, we delete your data and your customers' data within 30 days.

Your Rights

You can request to:

Access the personal information we hold about you
Correct any inaccurate information
Delete your information

Contact

For privacy-related enquiries, email hello@snapreply.com.au.